How far away is my property from the centre of Queenstown?
This is stated on each individual property description as not all our properties are situated in the same area of Queenstown.
What consumable products are supplied? (eg, do I need to bring shampoo etc?)
We supply a full range of Koha cosmetic products, these include shampoo, conditioner, body wash, body moisturiser and soap. There is always one set per guest supplied. We also supply sachets of laundry powder, washing up liquid and dishwasher powder.
What happens if I have extenuating circumstances and I need to cancel my reservation?
We state a full cancellation policy on our Terms of Stay page. However, Awesomely Ltd understands that this is a costly event and if we are able to replace your booking with a new booking, we are able to help out further.
Can I use the spa pool without a booking?
No. We run all spa pools strictly using a booking process. It is as easy as sending a text or email to us.
If I need groceries already supplied in the property before I arrive, can Awesomely Holiday Homes arrange this for me?
Yes of course, just send us an email.
If I am a returning client does Awesomely Holiday Homes offer a discount?
Yes we do. Please let us know at your time of booking so that we can apply this discount.
I am coming to the property with an infant. Does Awesomely Holiday Homes supply cots?
Yes we do. We have several portacots available for our guests. Just let us know when you are making your booking. Unfortunately we do not supply the bedding or sheets for the cots, this is something you will need to bring with you.